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We are hiring!
Customer Service

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Join Bare Pets as the heart of our customer service team, where every call or message is an opportunity to enhance a pet owner's experience. If you're a problem-solver with a compassionate approach and a dedication to excellence, help us support our mission of pet wellness through outstanding service across all channels.

Join Bare Pets as the heart of our customer service team, where every call or message is an opportunity to enhance a pet owner's experience. If you're a problem-solver with a compassionate approach and a dedication to excellence, help us support our mission of pet wellness through outstanding service across all channels.

As the Customer Service Representative for Bare Pets, you’ll be the first point of contact for our valued customers, providing support and solutions with a friendly touch. In this role, you’ll handle inquiries, process refunds, and ensure every pet owner’s experience with Bare Pets is positive and fulfilling. If you have a heart for service and a passion for pets, come join us and help make a difference in the lives of pets and their owners every day.

 

Key Responsibility

What you'll do:

  • Respond to customer inquiries across various channels with promptness and empathy.
  • Process refunds and address concerns related to product inquiries and late deliveries.
  • Maintain a thorough knowledge of Bare Pets’ products to provide accurate information.
  • Document customer interactions and feedback to improve service quality.
  • Collaborate with the logistics and sales teams to resolve issues efficiently.
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Competency

Competencies (Experience)

  • Prior experience in customer service, preferably in the pet food industry or related fields.
  • Strong communication and problem-solving skills.
  • Ability to handle stressful situations with patience and professionalism.
  • Experience with customer service software and CRM systems.
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Desired Skills

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Essential Requirements

WHAT WE DON’T WANT:

  • Candidates with poor listening skills and lack of empathy.
  • Inability to manage multiple tasks or handle high-volume customer interactions.
  • Resistance to learning new product information or customer service technologies.

 

CANDIDATE PREFERENCE:

  • Candidates with a genuine interest in pet wellness and customer satisfaction.
  • Preferably with 1-3 years of customer service experience.
  • Proficiency in English and Filipino to serve a diverse customer base.

 

HOW YOU’LL SPEND YOUR TIME:

  • 50% Responding to and resolving customer inquiries.
  • 20% Processing refunds and handling delivery issues.
  • 15% Documenting customer feedback and service improvements.
  • 10% Collaborating with other teams for issue resolution.
  • 5% Learning about new products and service protocols.
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Key Performance Indicators

KPIs:

  • Customer Satisfaction Score (CSAT): Maintain high levels of customer satisfaction.
  • Response Time: Keep response times below the industry standard.
  • Resolution Rate: Ensure a high percentage of issues are resolved on the first contact.
  • Refund Processing: Process refunds accurately and efficiently.
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