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our money-back guarantee

dogs have different preferences on foods, and that’s okay!

At Bare, we stand behind the quality and effectiveness of our products, which is why we offer a hassle-free money-back guarantee. If for any reason you or your pet aren’t completely satisfied with your purchase, we’ve got you covered!

We believe in giving back, which is why all returned orders will be donated to a local shelter, ensuring that even if the product didn’t work for you, it can still make a difference for pets in need.

HOW DOES IT WORK?

send us an unboxing video

We love seeing your excitement when you receive your Bare order! Capture the unboxing experience by sending us a short video. Show us your pet’s reaction, the unwrapping process, and share your first impressions. This helps us understand your experience better.

record your dog’s reaction

After using our products, record your dog’s reaction to showcase how they’re enjoying their new goodies. Whether it’s wagging tails, joyful playtime, or content snoozing, let us see how Bare has made a positive impact on your furry friend’s life.

return your order to us

If you decide to request a refund, go to Request a Refund under the Orders section in your account. Fill out the form, including the unboxing video, and submit it.

Once your return is shipped back to our designated location, you’ll receive 100% of the total price paid in back to your payment method or as store credit within 5-7 business days.

Your satisfaction and the well-being of your pet are our top priorities. With our money-back guarantee, you can confidently try Bare products risk-free and discover the joy they can bring to your pet’s life.

TERMS AND CONDITIONS

bare promise

Welcome to Bare Pets, where we are dedicated to ensuring your pet’s satisfaction through our Bare Promise. When you purchase our dog food products, you are eligible for our satisfaction guarantee under the following conditions:

bare promise mechanics

Our Bare Promise is applicable to dog food products and is valid for claims made within 15 days of purchase. To qualify for the guarantee, you must provide proof of purchase and not have more than 1 serving removed from the bag (verified by our team once its received).

 

eligibility criteria

We reserve the right to assess prior transactional history before honoring a claim under the Bare Promise guarantee.

Claims under the Bare Promise are subject to our sole discretion.

 

refund process

If your pet refuses to eat the food, and it has been fed for the first time following a period of gradual introduction appropriate for your pet, you may be eligible for a refund.

In order to qualify for a refund, you must provide a video showing the process of opening the food and your dog’s reaction to it for the first time.

Products purchased in conjunction with a promotion will be refunded at the promotional price. Promotional giveaways must be returned for a full refund on the purchased product.

The Palatability Guarantee is limited to a single refund of one bag per household within a 12-month period.

 

claim process

To apply for a refund under the Bare Promise, you must supply us with the remaining contents of the bag of food with a video showing at least 90% of the food (by weight) remains uneaten.

The product must still be within its use-by date.

 

exclusions

The Bare Promise is applicable only to items purchased directly from our online store at barepets.com and not applicable to purchases made through other retailers or e-tailers.

For additional terms and conditions, please refer our TOS here. Thank you for choosing Bare Pets, where your pet’s satisfaction is our priority.

 

have questions?

Why dog kibble?

Here’s the scoop. Backed by decades of scientific research, kibble proves to be the simplest and safest way to ensure your dog is getting a balanced diet. It’s cost-effective, easy to store with low risk of spoilage, and can help promote healthier teeth and gums. You know your dog best, but we unanimously decided that kibble was the kind of food we wanted to both make and feed our dogs. As it turns out, every nutritionist and industry expert that we consulted also feeds their own dogs kibble.

Who formulates bare kibble?

At Bare, we believe in simple, honest, and nutritious pet food. We’re here to bring transparency to an industry plagued with misleading practices. Our goal is to prioritize the health and well-being of pets by delivering innovative products with the highest quality of nutrition. We’re a modern brand, empowering pet parents through honest education and making premium pet care accessible.

Does bare meet AAFCO guidelines?

AAFCO stands for the Association of American Feed Control Officials. They establish guidelines and regulations for pet food manufacturing. At Bare Pets, we’re proud to say that our products meet or exceed AAFCO guidelines. This ensures that our pet food is nutritionally balanced and suitable for pets, providing them with the essential nutrients they need to thrive.

What is an all life stages recipe?

Our pet food products contain premium quality ingredients. We carefully select ingredients that provide essential nutrition and stay away from fillers or artificial additives. We offer recipes that are free from artificial preservatives, artificial ingredients, and artificial colors. No nasties!

What has changed and why/difference between adult formula and all life stages formula?

The right portion size for your pet can vary based on factors like age, weight, activity level, and overall health. We provide general feeding guidelines on our packaging and here in our website, but it’s essential to consult with your veterinarian for personalized recommendations tailored to your pet’s specific needs.

Will my dog need to transition to the all life stages kibble?

Feeding your pet is a special time to bond and nourish them. Here are a few tips: establish a regular feeding schedule, provide fresh water at all times, monitor portion sizes, and observe your pet’s behavior and body condition. Remember, every pet is unique, so it’s important to consult with your veterinarian for personalized feeding advice.

Do you offer Bare Pets product’s on Shopee?

Yes, we do, checkout our store here: https://shopee.ph/barepets 

Do you offer Bare Pet product’s on Lazada?

Yes, we do, checkout our store here: https://www.lazada.com.ph/shop/bare-pets/

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