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brand

What is Bare Pets?

At Bare Pets, we believe in simple, honest, and nutritious pet food. Bare Pets is here to bring transparency to an industry plagued with misleading practices. Our goal is to prioritize the health and well-being of pets by delivering innovative products with the highest quality of nutrition. We’re a modern brand, empowering pet parents through honest education and making premium pet care accessible.

How does Bare prioritize sustainability?

We’re committed to minimizing our environmental impact through responsible sourcing, packaging, and reducing our carbon footprint. By making conscious choices, we aim to contribute to a healthier planet for our furry friends and future generations.

product

What ingredients do you use in your pet food products?

Our pet food products contain premium quality ingredients. We carefully select ingredients that provide essential nutrition and stay away from fillers or artificial additives. We offer recipes that are free from artificial preservatives, artificial ingredients, and artificial colors. No nasties!

Does Bare contain artificial preservatives, artificial ingredients, or colors?

Never! We’re proud to say that Bare products are free from all the “B.S”. (bad stuff). We believe in providing only the best for your furry family members.

How did you formulate your pet food?

All of our recipes’s are made by animal nutritionists with 20+ years of experience in pet food. This is not a veterinary discipline but an animal science discipline in European universities.

safety

How do you ensure the safety of your pet food products?

We take pet safety seriously. Our pet food products undergo strict quality control measures and rigorous testing throughout the manufacturing process. We follow industry regulations and guidelines to ensure that our products meet or exceed safety standards.

Where are Bare Pets dog food products manufactured?

Our dog food products are proudly manufactured in Europe and Thailand that adhere to strict quality control standards. Our manufacturing partners share our commitment to excellence and prioritize the health and well-being of pets. You can rest assured that when you buy Bare, your pet’s food is produced with the utmost care and attention to detail.

How are your ingredients sourced?

We prioritize sourcing ingredients of the highest quality. We work closely with trusted suppliers who share our commitment to transparency and sustainability. Our ingredients are carefully selected to provide the essential nutrition your pet needs for a healthy and balanced diet.

What is AAFCO? Does Bare meet their guidelines?

AAFCO stands for the Association of American Feed Control Officials. They establish guidelines and regulations for pet food manufacturing. At Bare Pets, we’re proud to say that our products meet or exceed AAFCO guidelines. This ensures that our pet food is nutritionally balanced and suitable for pets, providing them with the essential nutrients they need to thrive.

Are your pet food products FDA-approved?

While the FDA does not approve individual pet food products, we strictly adhere to FDA regulations and guidelines in our facilities and manufacturing processes. This ensures that our pet food products are produced according to the highest standards of safety and quality.

feeding

How do I determine the right portion size for my pet?

The right portion size for your pet can vary based on factors like age, weight, activity level, and overall health. We provide general feeding guidelines on our packaging and here in our website, but it’s essential to consult with your veterinarian for personalized recommendations tailored to your pet’s specific needs. You can also use our free feeding calculator to determine how much food your best friend needs and how long our products will last.

Do you have any feeding tips?

Feeding your pet is a special time to bond and nourish them. Here are a few tips: establish a regular feeding schedule, provide fresh water at all times, monitor portion sizes, and observe your pet’s behavior and body condition. Remember, every pet is unique, so it’s important to consult with your veterinarian for personalized feeding advice.

orders

How does your subscription program work?

Our subscription program offers a convenient way to receive regular deliveries of your favorite Bare products. By subscribing, you’ll enjoy automatic shipments, exclusive discounts, and the flexibility to manage your subscription based on your pet’s needs. It’s a hassle-free way to ensure your pet always has the nutrition they deserve.

When will I be billed?

You’ll be billed for your subscription at the time of each shipment. The billing frequency depends on the delivery schedule you’ve selected. We’ll also notify you before any charges are processed, giving you the opportunity to make any necessary adjustments in addition to the ability to cancel at anytime from your Bare account.

What payment methods do you accept?

We accept major credit cards, debit cards, and most online payment options available in your country. During the checkout process, you can choose your preferred payment method and securely complete your transaction.

How do I make changes to my subscription & update my account?

Managing your subscription is easy. Simply log in to your account on our website, where you can make changes to your subscription, update your account information, and manage your delivery details. If you encounter any issues or need further assistance, our customer support team is ready to help you.

Do you offer Bare Pets product’s on Shopee?

Yes, we do, checkout our store here: https://shopee.ph/barepets 

Do you offer Bare Pet product’s on Lazada?

Yes, we do, checkout our store here: https://www.lazada.com.ph/shop/bare-pets/

Can I change how often my subscription is delivered (frequency)?

Yes, you can! From your account dashboard, navigate to subscriptions and then edit subscription. Click the button that says “change subscription option” and then you can adjust how often your order will be shipped.

shipping

How long does shipping usually take?

For Metro Manila orders, most orders are delivered in 1-2 business days. For outside Metro manila, most orders will take 2-5 business days.

Do you offer free shipping?

Yes! We offer free shipping on orders above 2,000 PHP. Keep an eye out for promotional offers or check our website for more details on our current free shipping policy.

returns

Can I return a product if my pet doesn’t like it? Do you have a money-back guarantee?

We understand that every pet’s taste preferences may vary, and that’s okay! At Bare, we stand behind the quality of our products and want you and your pet to be completely satisfied.

If you’re not satisfied with your purchase, we offer a money-back guarantee. Learn more about the details and steps here.

What happens to our return orders?

We donate any returned orders to our partner shelters and animal organizations listed here.

perks

Do you offer any discounts or rewards for loyal customers?

Absolutely! We appreciate our loyal customers. By joining our subscription program, you’ll unlock exclusive discounts and rewards. Additionally, we periodically offer promotions, discounts, and special offers exclusive to our subscribers and returning customers!

Are there any benefits to referring a friend to Bare?

Yes! Our affiliate program rewards you for sharing the love for Bare. When you refer a friend, both you and your friend will receive a special discount on your next purchase. It’s a great way to spread the word about our brand and save on your pet’s nutrition.

Can I earn rewards for leaving product reviews?

Definitely! We value your feedback. By leaving a product review, you not only help other pet parents make informed decisions but also can earn loyalty rewards as a valued Bare Pets parent.

Do you have an affiliate program for current and potential pet consumers?

Yes, we have an affiliate program designed to empower pet enthusiasts and influencers to promote and share their love for Bare. Through our affiliate program, participants have the opportunity to earn rewards for referring new customers to our brand. We believe in building a community of pet lovers who share the vision behind our products.

How can I apply as an affiliate of your brand?

Joining our affiliate program is easy! Simply visit our affiliate sign up page and fill out the application form with your details, including your website or social media handles, and our team will review your application. If approved, you’ll receive further instructions on how to get started.

rewards

Do you offer loyalty rewards and points?

Yes, we absolutely do. We offer loyalty rewards called “Pack Points” and you can learn more about them on our customer loyalty program page.

My pack points don’t work with my coupon, why is that?

Sadly at this time, coupons and ongoing promotions cannot be combined with points.

How can I earn more rewards?

  • There are a number of ways to increase you pack points! 
    • Earn 100 pts (equal to 100 PHP) on your first purchase of 500 or more!
    • Earn 4% back on all purchases. So you can earn 4 pack points for every 100 PHP spent.
    • Earn 3 pack points when you login each day. (Thats 3 free pesos per day!)
    • Earn 50 pack points when you leave us a positive review. 
    • Earn 100 pack points when you sign up!

How much are my pack points worth?

Every pack point is equal to 1 PHP.

Why is it not letting me redeem my pack points?

Must redeem a minimum of 150 pack points. You must have a minimum cart of 500 PHP to redeem pack points. If you meet these criteria and still experience any problems, please reach out to us here.

Do pack points expire?

Nope, your pack points will never expire!

affiliate

What happens if my referral refunds their order?

Unfortunately, we cannot reward you for customers who end up refunding their orders with us.

Are there any costs for joining the affiliate program?

No, there are no costs for joining our affiliate program and currently no wait times!

What are the benefits of being an affiliate?

As a seller, you can earn up to 15% of all referrals you make, in addition to being given access to our private group for creators and affiliates. This group is designed to help you create the best content, learn how to earn more as an affiliate with tips and tricks, participate in weekly challenges, and have direct interactions with the Bare Pets owners and team.

What is your exclusive Facebook group for?

Our exclusive Facebook group is designed to help affiliates and creators create the best content, learn how to earn more as an affiliate with tips and tricks, participate in weekly challenges, and have direct interactions with the Bare Pets team and owners.

How can I join the referral program?

You can learn more about the program here. Otherwise you can sign up here or login here if you’re already a user.

What are the payout options?

We currently offer payouts via PayPal and will soon have more options available.

Where can I find my affiliate link?

You can find your affiliate link by going to your Dashboard > Marketing > Affiliate Links.

Where can I track my performance?

You can view your performance in your main dashboard at the top right of your desktop. Alternatively, you can go to the main dashboard and then click referrals from the main menu.

have more questions to ask?

Send us an email and we’ll get in touch with you as soon as we humanly can!

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